1. General information about the stefanlindfors.shop (”SL”) online store
The products available in the stefanlindfors.shop online store are supplied by Design For Your Life Oy (Business ID: 3383228-4) (“DFYL”, “we” or “us”).
We sell products to private individuals and businesses in Europe. We do not deliver products outside of Europe at the moment. You must be at least 18 years old to shop in the SL online store.
All prices include value added tax.
We reserve the right to make changes to the products and services available in the stefanlindfors.shop online store as well as our prices. Availability may vary.
2. Delivery
2.1 Delivery options
The delivery options for items ordered from the stefanlindfors.shop online store are parcel delivery by DHL. We will offer this option by default. A general description of the delivery method is given below.
If not all the items included in your order are available at the same distribution location we may need to deliver your items separately. You will not be charged extra for this.
Not all delivery options may be available in sparsely populated areas and away from the mainland.
We reserve the right to change the method of delivery.
2.1.1 Parcel
If the combined weight of your order is less than 25 kg, we can usually have your order shipped as a parcel to your local parcel collection point. Once we have processed your order, you will be able to see the collection location and time as well as your tracking number; you will be notified of this by text message or email.
Due to availability and product range limitations, some items may not be available for parcel delivery even if the order is within the weight limit. In such circumstances, the default delivery option in your shopping basket will be home delivery. Home delivery will also be offered by default instead of parcel delivery if your order includes items that do not fit into a single parcel.
2.1.2 Collect from parcel locker
Collect from parcel locker can be selected for practically any item that we sell in SL online store
2.1.3 Collect from third-party collection point or parcel locker
You can choose to have your order delivered to a collection point operated by one of our partners.
You will receive an email or text message when your order is ready to collect.
2.2 Delivery time
Delivery times vary depending on the chosen delivery method, the service provider and your postcode. Delivery times can be longer when we have a sale on or are running a big marketing campaign.
Once you have paid for your order, you will receive an email from us confirming your order. If you have chosen to have your items shipped as a parcel, you will receive notification when your order is ready to collect from your local parcel collection point. If you are having the parcel delivered to your home, an estimated delivery date will be given at check-out and in the order confirmation. Once the courier has your order, you will receive a separate message from them confirming the delivery time.
2.3 Delivery fees
To most destinations a flat fee applies to parcel delivery. You will be able to see the cost of delivery in your shopping basket. You can check out our latest prices under Shipping.
4. Prices and product information
The prices shown on our website apply until further notice unless otherwise stated.
We try our best to make sure that all the information in the SL online store is correct, and we apologise for any changes in our product selection. Please also note that the pictures of products in the SL online store are for illustrative purposes only and that some products may look slightly different in reality.
We charge separately for delivery if free shipping is not stated.
5. Obvious pricing errors
We reserve the right to cancel your order if the product price is clearly wrong and substantially different from what it should be. This refers to potential pricing errors in the SL online store that should be obvious to the customer. An example would be a product priced at EUR 0.00 or a product that is clearly worth hundreds being priced so low that the price is obviously incorrect.
6. Refunds for missing items
Please note that the shopping basket in the SL online store does not reserve items until the order has been confirmed. We will contact you if a product turns out to be out of stock after we have confirmed your order. We usually do this by email or text message
If we are unable to deliver an item included in your confirmed order, you can cancel your order for the missing item, in which case we will automatically refund you using the same method of payment that you used to place your order; or exchange the missing item for a similar alternative.
7. Payment options
We accept Mastercard and Visa debit/credit cards, American Express, Apple pay, Google pay and Shop pay
If you choose to pay by debit/credit card, American Express, Apple pay, Google pay or Shop pay we will take the payment for your order and delivery fees when you place your order.
We are working hard to prevent credit card fraud. If your credit card is declined, please first try using a different credit card. If the issue persists, contact SL Customer Support (contact@stefanlindfors.shop)
8. Changing your order
Would you like to add more items or remove items from your order? To find out whether you can, please contact SL Customer Support (contact@stefanlindfors.shop). Please note that making changes may not be possible if we have already processed your order.
9. Cancelling your order
You can cancel your order provided that we have not got too far in processing it. You will be told on the page if cancelling is no longer possible. This could be because we have already begun to prepare your order. In such circumstances, you can contact Customer support to learn about your options.
10. Returning items
Online orders from SL come with the statutory 14-day right to cancel your order.
You have a statutory right to return items ordered from the SL online store within 14 days of receiving your order. If you wish to exercise your right to return an item, please contact Customer support via email at contact@stefanlindfors.shop within the prescribed time. Our support team is available to assist you with the return process and address any questions you may have.
There is no charge for returning your items during the statutory 14-day right to cancel.
When you return an item, we will refund you using the same method of payment that you used when you placed your order. The time it takes for you to get the refund depends on your chosen payment option. Refunds take between one and two weeks to clear.
11. Faulty items
DFYL accepts statutory liability for faulty goods regardless of any warranties.
12. Complaints
If any of your items is faulty, you have the following options:
If you would prefer to return the item, please contact SL Customer Support (contact@stefanlindfors.shop) to make the necessary arrangements.
13. Intellectual property rights
The SL online store and the content on the website are intellectual property of DFYL and potentially third parties. Unauthorised copying and sharing of the SL online store and any content on the website (including selling any content or producing any derivative works) is prohibited.
14. Limitation of liability
We do not accept responsibility for late deliveries if the delay is not attributable to the operation of the SL online store. We are also not responsible for potential mistakes in the content of the stefanlindfors.shopwebsite.
DFYL cannot be held liable for any indirect costs or losses that are incurred as a result of using the SL online store or not being able to use the website. DFYL is also not responsible for any losses incurred as a result of a force majeure event or any other obstacle that unreasonably inconveniences the operation of DFYL.
The SL online store and the content on the website are provided “as is” without any direct or indirect guarantees of, for example, intellectual property rights not being violated or the website’s suitability for a specific purpose.
We cannot guarantee uninterrupted availability of the SL online store, and we do not accept liability for loss of data or any losses incurred as a result of interruptions in the service. The SL online store and information that you have saved on the website may be temporarily unavailable due to, for example, system maintenance, or your information and other materials may be erased or be permanently lost for some other unforeseeable reason. DFYLendeavours to notify users of any interruptions in the operation of the SLonline store ahead of time.
Please note that we also cannot be held responsible if you do not receive your order, confirmation of your order or delivery or other documentation due to mistakes in the associated information.
15. Disputes
Disputes are subject to Finnish law and the Consumer Protection Act.Disputes shall be settled in the District Court of Helsinki as the court of first instance.
As a consumer you also have the right to take a possible dispute to the district court of your place of residence or permanent domicile. In addition,
you have the right to refer a dispute to the Consumer Disputes Board (https://www.kuluttajariita.fi/en/). Before doing so, we recommend that you contact Consumer Advisory Services (https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/). The Consumer Disputes Board can refuse to take your case if you have not first consulted Consumer Advisory Services.
Alternatively, you can try to settle the dispute through the Online Dispute Resolution (ODR) mechanism (http://ec.europa.eu/odr).
16. Processing of personal data
When you shop in the stefanlindfors.shop online store or use our website otherwise, you agree to the processing of your personal data in accordance with our privacy policy. You can find our privacy policy on the stefanlindfors.shop website under “Privacy Policy”.
17. Changes to Terms and Conditions
DFYL reserves the right to unilaterally change or supplement these Terms and Conditions at any time by posting an update on the website or by contacting you otherwise. The changes take effect as soon as they have been communicated via the DFYL website or otherwise. By continuing to use the SL website, you accept the changes to the Terms and Conditions. If you do not wish to accept the changes, you can unfortunately no longer use our website.
18. Contact information
Design For Your Life Oy Ab
Address: Mariankatu 28 B, 00170 Helsinki, Finland
Business ID: 3383228-4
Email: contact@stefanlindfors.shop
